CUSTOMER SUCCESS
Are you passionate about ensuring customer satisfaction and success? We're seeking a dedicated Customer Success Specialist to play a pivotal role in our team.
LOCATION
Hybrid or Remote
EMPLOYMENT TYPE
Permanent
30-40 hours per week
What You’ll Do
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Customer Onboarding: Lead the seamless integration of new customers by guiding them through setup, ensuring they understand the full capabilities of our products, and providing initial training tailored to their needs. This step is essential to setting customers up for long-term success and satisfaction with our solutions.
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Staff Training: Develop and deliver comprehensive training sessions for customer teams to ensure they can effectively use our products. This includes creating training materials, hosting workshops, and providing ongoing support to reinforce learning.
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Technical Support and Troubleshooting: Be the first point of contact for customers experiencing technical issues, offering prompt and effective solutions. Troubleshoot and resolve problems by working closely with internal teams and customers, ensuring minimal disruption to their operations.
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Post-Installation Assistance: Provide continuous support after installation, ensuring customers can fully leverage our products and services. This includes monitoring product performance, offering advice on optimization, and helping clients navigate any ongoing challenges they may encounter.
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Customer Relationship Management: Build strong, lasting relationships with customers by understanding their unique needs and offering proactive solutions. Your role will be crucial in creating an exceptional customer experience that enhances client satisfaction and retention.
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Feedback and Improvement: Actively collect feedback from customers regarding product performance, usability, and support. Share insights with internal teams to help drive improvements and innovations, ensuring our solutions continue to meet evolving customer needs.
Who You are
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Self-Motivated: You take the initiative and are driven to achieve personal and professional goals while demonstrating a proactive approach to problem-solving and customer engagement.​
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Strong verbal and written communication skills are essential. You will need to convey complex and sensitive information clearly and in a mindful manner, ensuring customers understand and feel supported throughout their journey.
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You demonstrate genuine care for customers’ needs and concerns, listening attentively and responding thoughtfully to build rapport and trust.